Feel Welcome

Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are at Accor. I want to take a moment to reassure you that Accor has been prioritising the safety and wellbeing of our guests and team members every day for more than 50 years.

High standards of hygiene and cleanliness are already delivered across all our brands locally and globally. However, due to the Covid-19 pandemic and with a focus on guest care as hotels reopen, we have elevated these even further by launching our ALLSAFE Label which represents some of hospitality’s most stringent cleaning standards.

ALLSAFE LABEL

Accor's global cleanliness and operational standards have been developed with and vetted by Bureau Veritas, a world leader in testing, inspections and certification, which provides:

ENHANCED CLEANING AND HYGIENCE STANDARDS
Our newly reinforced cleaning program includes frequent disinfection of all high-touch areas across our resort, such as our pool area, gym and public restrooms. Our enhanced in-room cleaning program uses TGA approved disinfectant and cleaning materials and is now standard across Accor hotels. To further enhance the personal hygiene of our team, we have adapted contact-less payments throughout the resort with payment types now being restricted to either room charge, EFTPOS or credit card (we have also increased PayWave to $200 for added efficiency). Removed from all villas are high-touch items such as note pads, pens and reading material, to minimize contact points, however all are still available on request with general information on the resort viewable on your Smart TV.

ENHANCED TEAM MEMBER TRAINING
Training and education of our team members is a critical aspect of health and safety and we have launched a new safety and hygiene training program to help everyone develop the skills and education necessary to protect themselves and you, our guests.

NEW GUEST PHYSICAL DISTANCING MEASURES
With a focus on safety during your stay, we have new standards of physical distancing measures throughout the resort and specifically in our public areas. These standards are well sign-posted and we request your support in adhering to these standards. Further, our housekeeping team are servicing villas every 2nd day to assist in maintaining the safety and wellbeing of both yourself and that of our team. Individual masks, sanitizers and wipes are available for purchase from Reception should you need them.

ENHANCED FOOD SAFETY STANDARDS
We have always cared deeply about the safety, quality and environmental impact of our food. Across Accor we have now established new, even higher standards for our bars and restaurants which exceed government and local regulations. To this end, our breakfast buffet has been adapted to enable it to be as contact-less as possible for your confidence.

We are immensely proud of how our team members, guests, owners and partners are responding to this historic challenge and we thank you for your support and want to assure you of our deepest commitment to keeping you safe as you stay with us.

If you need anything during your stay, we are here for you.

Stay safe

Leighton Yates

General Manager - Pullman Bunker Bay Resort

Email: Leighton.Yates@accor.com